Shipping & Refund Policy
At Lunessa Beauty, we are committed to providing a seamless shopping experience. Please read our Shipping & Refund Policy carefully to understand how we handle orders, deliveries, and returns.
Order Processing
- All orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
- You will receive a confirmation email with tracking details once your order is shipped.
Shipping Time & Delivery
We partner with trusted suppliers and shipping carriers to ensure fast and reliable delivery across the USA. Estimated delivery times:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7-14 business days |
| Expedited Shipping | 5-10 business days |
Shipping Fees
- Standard shipping is FREE on all orders over $100.
- For orders below this amount, shipping fees will be calculated at checkout.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order Track Order.
Refund & Return Policy
At Lunessa Beauty, customer satisfaction is our priority. If you are not happy with your purchase, we are here to help.
Return Eligibility
We accept returns for the following reasons:
✅ Incorrect item received
✅ Damaged or defective product upon arrival
✅ Unopened and unused items in original packaging
Non-Returnable Items
🚫 Used, opened, or personal hygiene items (for health & safety reasons)
🚫 Clearance or final sale items
How to Request a Return
1️⃣ Contact our support team at [your email] within 7 days of receiving your order.
2️⃣ Provide your order number and clear images of the product (if applicable).
3️⃣ Once approved, we will provide return instructions.
Refund Process
- Once your return is received and inspected, we will issue a refund to your original payment method within 5-10 business days.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or payment provider.
- Contact your credit card company—processing times may vary.
- If the issue persists, email us at Info@lunessabeauty.com for assistance.
Need Help?
For any questions regarding your order, shipping, or refunds, please contact our customer support team at Info@lunessabeauty.com
📍 Lunessa Beauty – Beauty Made Easy, Delivered with Care!